![]() Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Keeps team well informed of property promotions and events. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. ![]() Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Conveys positive energy and enthusiasm focusing on the guest interaction. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Essential Functions: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
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